Company Details:

Memory Printing, s.r.o.
Jura Hronca 22
84102 Bratislava
Slovakia
VAT ID: SK2121369800

Card payments made on our store may appear as Memory Collage or Memory Printing, s.r.o. on your bank statement.

Creating Your Product

• Your Content: Please ensure you have the rights to use the photos you provide. We trust you’ve got this covered!
• Product Previews: We strive to exceed your expectations with every product. However, due to the inherent differences between digital screens and the physical product, colors may appear slightly different, and photos might appear darker on paper. Additionally, the quality of prints may be affected by the original photo’s resolution, though we’ll warn you if it’s too low.

Placing Your Order

When you’re set with your product choices, head over to our secure checkout. We’ll begin the magic as soon as your payment is confirmed.

Shipping & Delivery

• Free Shipping: We offer free shipping because, well, it just makes things easier!
• No Extra Fees: Don’t worry about taxes or duties; we handle that so you won’t have to pay anything extra.
• Delivery Estimates: We provide estimated delivery times during checkout to help you know when to expect your order.

You can find more information about delivery on our Shipping page.

Cancellations, Returns, and Refunds

• Cancellations: If you change your mind, let us know fast! Once we start printing, we can’t stop the process.
• Returns: Due to the personalized nature of our products, we can’t accept returns unless there’s a defect or error on our part.
• Refunds: We stand by our quality. If there’s an issue with your order that’s our fault, we’ll make it right with a refund or replacement.

For more details on how we handle returns, complaints and other issues, take a look at our Returns Policy.

Your Account

Creating an account isn’t necessary, but it does make reordering and tracking your orders easier. Keep your login details safe and let us know immediately if you suspect any unauthorized use.

Digital Gift Cards

• Purchase and Delivery: Our digital gift cards are the perfect way to share the joy of creating a Memory Collage. You can purchase gift cards through our website, and choose to have them delivered either to your own email or directly to the recipient’s email.
• Scheduled Delivery: Want it to be a surprise on a special day? You can set a specific delivery date, and we’ll send the gift card to the recipient’s email on that very day.
• Value and Redemption: Each gift card covers the cost of one Memory Collage, including free shipping, with no additional charges. Even if our prices go up, the gift card won’t expire and will still be valid for a full Memory Collage.
• No Expiry: Rest easy knowing our gift cards do not expire. They can be used anytime to redeem a Memory Collage on our site.

Privacy & Security

Your privacy is a top priority. We protect your personal information and never share it with third parties for marketing. For more details, take a peek at our Privacy Policy.

Changes to Our Terms

We might update these terms now and then to reflect changes in our business. We’ll notify you about significant changes, but you can review the updated terms anytime on our website.

Questions or Concerns?

If you ever have questions or need help with something, don’t hesitate to contact us. We’re here to help make your memories last in the best way possible.